Terms & Conditions
Last Updated: 19 August 2026
Welcome to PRIMO Commercial Kitchen Services. By accessing or using kitchenprimo.in, you agree to the following Terms & Conditions. Please read them carefully before using the website or submitting a product or service enquiry.
1. About This Website
PRIMO Commercial Kitchen Services provides information about commercial kitchen equipment, customized kitchen solutions and related products and services.
The website is intended to help customers understand available products and contact PRIMO regarding their requirements.
2. Product Information
We make reasonable efforts to keep product information, descriptions, images and specifications accurate and up to date.
However:
- Product images may be used for product representation.
- Product appearance may vary depending on configuration, customization or availability.
- Sizes, capacities, configurations and other specifications may vary where customization is available.
- Product availability is subject to confirmation.
- The information displayed on the website should not be treated as a final quotation or binding product specification unless specifically confirmed by PRIMO in writing.
The final product specifications applicable to an order will be those confirmed in the quotation, order confirmation or other written communication between PRIMO and the customer.
3. Prices and Quotations
Product prices may vary depending on:
- Product configuration
- Size
- Capacity
- Customization
- Quantity
- Availability
- Delivery requirements
- Installation or other requested services
Therefore, prices displayed or discussed during an enquiry should not be considered final unless confirmed by PRIMO in a written quotation or order confirmation.
A quotation may have its own validity period and conditions.
4. Customized Products
Some commercial kitchen equipment may be available according to customer requirements.
Customized products may involve changes to dimensions, configuration, capacity, design or other specifications.
The customer is responsible for reviewing and approving the final requirements before an order is confirmed.
Once a customized requirement has been approved and the order has been confirmed, cancellation, modification or refund conditions may be subject to the specific terms communicated in the quotation or order confirmation.
5. Product Availability
All products displayed on the website are subject to availability and confirmation.
Listing a product on the website does not guarantee that the product is available for immediate supply.
PRIMO may confirm availability, configuration and estimated delivery details after receiving the customer’s enquiry.
6. Orders and Order Confirmation
Submitting an enquiry through the website, phone or WhatsApp does not automatically constitute an order.
An order becomes confirmed only after the applicable requirements, specifications, pricing and other terms have been agreed and confirmed by PRIMO through an appropriate written communication or order confirmation.
7. Payment
Payment terms, advance requirements, balance payment, applicable taxes and other payment conditions may vary depending on the product, order and agreed terms.
The applicable payment terms will be communicated to the customer before the order is confirmed.
Customers should rely on the payment instructions provided through official PRIMO communication channels.
8. Delivery and Supply
Delivery arrangements and estimated timelines may vary depending on the product, customization, availability, location and logistics requirements.
Any delivery timeline provided by PRIMO is an estimate unless specifically confirmed otherwise in writing.
Where delivery or logistics services are handled by third-party providers, the applicable logistics process may also be subject to their operational conditions.
9. Installation and Related Services
Where installation, setup, repair, maintenance or other related services are requested, the applicable scope and charges will be communicated separately where required.
Such services are provided or coordinated according to the specific requirement and agreed terms.
No installation, repair, maintenance or other service should be considered included in a product purchase unless it is specifically confirmed.
10. Warranty and After-Sales Support
Warranty, service and after-sales terms, where applicable, depend on the particular product and the terms agreed for that order.
Customers should refer to the applicable quotation, invoice, warranty document or written confirmation for the specific warranty and service conditions.
PRIMO does not make a general warranty commitment for every product listed on the website.
11. Third-Party Products and Service Providers
PRIMO may work with manufacturers, suppliers, logistics providers, technicians, service providers or other business partners where required to fulfil a customer’s requirement.
The involvement of a third party does not change the customer’s requirement to follow the applicable quotation, order and payment terms.
Where a third party’s warranty, service or delivery terms apply, those terms may also be relevant to the applicable product or service.
12. Website Images and Content
All text, graphics, photographs, logos, product information and other content published on this website are provided for business and informational purposes.
Product images may not always represent the exact final configuration supplied to a customer, particularly where customization is involved.
Customers should confirm the final product specifications before placing an order.
13. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to the website or its systems
- Introduce malicious code or harmful software
- Misuse enquiry forms
- Submit false or misleading information
- Copy or reproduce website content for unauthorized commercial use
14. Intellectual Property
Unless otherwise stated, the website’s branding, text, graphics, layout and other original content belong to PRIMO Commercial Kitchen Services or are used with appropriate permission.
You may not reproduce, copy, modify or commercially distribute website content without appropriate authorization.
Product names, trademarks or other third-party intellectual property appearing on the website remain the property of their respective owners where applicable.
15. External Links
The website may contain links to external websites or third-party platforms.
PRIMO is not responsible for the content, availability, security or privacy practices of external websites.
Users should review the applicable terms and policies of external websites before using them.
16. Limitation of Website Information
PRIMO makes reasonable efforts to maintain accurate website information but does not guarantee that all information will always be complete, current or error-free.
Website information may be updated, changed or removed without prior notice.
17. Limitation of Liability
To the extent permitted by applicable law, PRIMO shall not be responsible for losses arising solely from reliance on incomplete, outdated or unconfirmed information displayed on the website.
The specific rights and obligations relating to a confirmed order will be governed by the applicable quotation, order confirmation, invoice and other agreed documents.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited.
18. Changes to These Terms
PRIMO may update these Terms & Conditions from time to time to reflect changes to the website, products, services or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
19. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the applicable matter.
20. Contact Us
For product enquiries, quotations, customized requirements or questions regarding these Terms & Conditions, contact:
PRIMO Commercial Kitchen Services
Website: kitchenprimo.in
Phone / WhatsApp: +91 8800919088
Email: primokitchenservice@gmail.com
Location: Delhi, India