Privacy Policy

Last Updated: 19 August 2026

PRIMO Commercial Kitchen Services (“PRIMO”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use kitchenprimo.in, contact us, or submit an enquiry regarding our commercial kitchen equipment and solutions.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and how you can contact us regarding your information.

1. Information We Collect

When you contact PRIMO or submit an enquiry through our website, we may collect information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Location
  • Product or equipment requirement
  • Service requirement
  • Message or enquiry details
  • Other information you choose to provide

We collect information that is reasonably necessary to understand and respond to your enquiry.

2. How We Use Your Information

We may use the information you provide to:

  • Respond to your product or service enquiry
  • Contact you regarding your requirements
  • Provide product information
  • Prepare or communicate quotations
  • Discuss customized requirements
  • Coordinate supply or delivery-related communication
  • Arrange or coordinate services requested by you
  • Respond to questions or requests
  • Improve our website and customer experience
  • Maintain records of business enquiries and communications
  • Comply with applicable legal requirements

We do not use your information for unrelated purposes without an appropriate legal basis or consent where required.

3. Product and Service Enquiries

PRIMO’s website provides information about commercial kitchen equipment and solutions and allows customers to contact us regarding their requirements.

When you submit an enquiry, the information you provide may be used by PRIMO to understand your requirement and communicate with you regarding the relevant product, quotation, supply or related service.

4. Phone and WhatsApp Communication

Customers may contact PRIMO by phone or WhatsApp regarding products, quotations, customized requirements, supply and other business enquiries.

If you choose to contact us through these channels, information shared during the conversation may be used to respond to your enquiry and coordinate the requested business requirement.

PRIMO Contact Number:
+91 8800919088

5. Website Forms

If you submit information through a contact, enquiry or other form on our website, we may use the information submitted to respond to your request.

Please provide only information that is relevant to your enquiry.

Please do not submit sensitive personal information through a general enquiry form unless it is specifically required for the requested service.

6. Cookies

Our website may use cookies and similar technologies to help operate the website, improve functionality, understand website usage and improve the user experience.

Some cookies may be provided by third-party services used on the website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Analytics and Third-Party Services

PRIMO may use third-party services for website hosting, security, performance, analytics, communication, forms or other technical functions.

Where such services process personal information, their processing may also be governed by their respective privacy policies and applicable terms.

We do not sell or rent your personal information to third parties.

8. Sharing of Information

We may share information where reasonably necessary to respond to your enquiry or provide or coordinate a requested product or service.

This may include sharing relevant information with:

  • Website or technology service providers
  • Communication or enquiry-management providers
  • Delivery or logistics providers where required for an order
  • Service providers or business partners involved in fulfilling your specific requirement
  • Government authorities or other parties where required by law

We do not sell your personal information.

Where third parties are involved in fulfilling a customer’s requirement, only information reasonably necessary for that purpose should be shared.

9. Data Security

We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, handling business communications, fulfilling requirements, maintaining appropriate business records and meeting legal obligations.

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, it may be deleted or otherwise disposed of appropriately.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including requesting information about its processing and requesting correction or deletion where applicable.

Where processing is based on consent and applicable law provides a right to withdraw consent, you may contact us to request withdrawal.

Withdrawal of consent may not affect processing that we are permitted or required to continue under applicable law or that is necessary to fulfil an existing transaction or obligation.

12. Children’s Privacy

Our website is intended primarily for general users and businesses seeking commercial kitchen equipment and related solutions.

We do not knowingly seek personal information from children for purposes unrelated to our services.

13. External Links

Our website may contain links to external websites, platforms or services.

PRIMO does not control the privacy practices of external websites. We recommend reviewing the privacy policy of any external website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the use of your personal information, please contact us.

PRIMO Commercial Kitchen Services

Website: kitchenprimo.in
Phone / WhatsApp: +91 8800919088
Email: primokitchenservice@gmail.com
Location: Delhi, India