Shipping & Delivery Policy

Last Updated: 19 August 2026

This Shipping & Delivery Policy explains the general terms applicable to the supply and delivery of products purchased or arranged through PRIMO Commercial Kitchen Services.

1. Delivery Availability

PRIMO may arrange or coordinate delivery of commercial kitchen equipment and related products based on the customer’s location, product requirements and applicable order terms.

Delivery availability may vary depending on:

  • Product availability
  • Product type
  • Product size and configuration
  • Customization requirements
  • Customer location
  • Logistics availability
  • Other requirements related to the order

2. Delivery Timeline

Delivery timelines may vary from order to order.

The estimated delivery timeline will depend on factors such as:

  • Product availability
  • Customization
  • Production or preparation requirements
  • Order quantity
  • Customer location
  • Transportation and logistics

Any estimated delivery timeline provided to the customer is subject to the specific quotation or order confirmation.

No fixed delivery period should be assumed unless it has been specifically confirmed in writing by PRIMO.

3. Customized Products

Customized commercial kitchen equipment may require additional time depending on the specifications and requirements approved by the customer.

The applicable estimated timeline for a customized order will be communicated during the quotation or order confirmation process.

Changes requested by the customer after approval may affect the delivery timeline.

4. Delivery Charges

Delivery charges, where applicable, may depend on:

  • Delivery location
  • Product size and quantity
  • Transportation requirements
  • Packaging requirements
  • Logistics arrangements
  • Other applicable charges

Any applicable delivery charges will be communicated to the customer before or during order confirmation.

5. Third-Party Logistics

PRIMO may use or coordinate with third-party transporters, logistics providers or other service providers for delivery.

Where third-party logistics providers are involved, delivery may also be subject to their operational schedules, routes and applicable terms.

PRIMO will make reasonable efforts to coordinate the delivery, but delays caused by circumstances outside our reasonable control may occur.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and relevant contact details.

If the delivery location has special requirements, such as restricted access, stairs, narrow entrances, unloading arrangements or other site limitations, the customer should inform PRIMO before delivery.

7. Receiving the Product

Customers or their authorized representatives should inspect the delivered product for visible external damage or obvious issues at the time of delivery, where reasonably possible.

If any visible damage or discrepancy is noticed, the customer should inform PRIMO as soon as reasonably possible and provide relevant photographs or other supporting information where requested.

8. Delivery of Large or Customized Equipment

Commercial kitchen equipment can vary significantly in size and weight.

For large, customized or specialized equipment, delivery arrangements may require additional coordination depending on the customer’s location and site conditions.

Any special delivery, unloading, installation or handling requirements will be communicated separately where applicable.

9. Installation

Delivery and installation are separate unless installation has specifically been included in the quotation or order confirmation.

If installation or setup is included, the applicable scope and terms will be communicated to the customer.

10. Delivery Delays

Delivery may occasionally be delayed due to circumstances including:

  • Product availability
  • Customization requirements
  • Transportation issues
  • Weather conditions
  • Road or traffic restrictions
  • Government restrictions
  • Operational issues
  • Events beyond reasonable control

PRIMO will make reasonable efforts to communicate significant delays where applicable.

11. Incorrect or Incomplete Delivery Information

If incorrect or incomplete information provided by the customer causes a delivery issue or additional logistics requirement, additional costs or delays may apply where reasonably applicable.

The customer may be responsible for additional delivery costs arising from incorrect delivery information or failed delivery attempts attributable to the customer.

12. Order-Specific Delivery Terms

The final delivery terms applicable to a particular order will be those specified in the relevant:

  • Quotation
  • Order confirmation
  • Invoice
  • Written communication
  • Other agreed order documents

Where an order-specific delivery term differs from this general policy, the agreed order-specific term will apply to that order.

13. Contact Us

For questions regarding product delivery, transportation or order status, please contact PRIMO.

PRIMO Commercial Kitchen Services
Website: kitchenprimo.in
Phone / WhatsApp: +91 8800919088
Email: primokitchenservice@gmail.com
Location: Delhi, India